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Sunday 23 July 2017

​Riyadh Chamber makes clear that the person who filmed the video clip in the Subscribers Services Center on Sunday evening 16 July 2017 during the night shift change has arrived to the center at 6:12 p.m. and left at 6:26 p.m. After examining the videotapes of the cameras in the service hall, it turns out that the person didn't ask for help, while the other customer who was talking in the clip has arrived at 6:02 p.m. and not at 1:00 p.m. as mentioned in the video clip. Given the Center provides its services continuously for 15 hours starting from 7:30 a.m. to 10:00 p.m. the person who came at 6:02 p.m. has been serviced in less than half an hour and left at 6:22 p.m. In addition, the all 50 customers who were in the hall waiting for their turn have been serviced by 7:00 p.m. Riyadh Chamber emphasizes that its main concern is the quality of the service and that in normal working hours, document certification does not take more than five minutes per person. The Chamber also takes this opportunity to invite all subscribers to activate their electronic services so as to process their services electronically. The Chamber has also reserved a call center number (920004565) for registering all subscribers' complaints and tackling them on the spot.